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Job Purpose

The Technical Sales Support is responsible for after sales services in collaboration with the account manager and distributors, mainly in setting up a mobile laboratory to service the farm (checking shrimp health and water quality) and demonstrating the technical benefits, key benefits, and return on investment (ROI) of, mainly, our health solutions within the aquaculture industry. Your efforts will play a crucial role in supporting the evaluation, improvement, and validation of our products. This role involves collaboration with Sales and Technical Services teams to provide accurate and insightful data that drives informed decision-making and supports our team.

Key Responsibilities

  • After sales service
    • Check water parameters, phytoplankton data, TCBS plating, and health diagnostic information.
    • Suggest solutions after checking water parameters, phytoplankton data, TCBS plating, and health diagnostic information.
    • Support the cost-benefit analysis to calculate the ROI of INVE protocols, considering fixed costs, variable costs, production cost, gross revenue, and net profit.
    • Mainly focus service on current customers.
    • Provide assistance to the sales team members and management as needed.
  • Field Trial Support
    • Assist in field trials for existing products, working closely with Product Management and Regional Technical Support. Planned experimental designs and protocols are introduced to the customer beforehand so all internal and external stakeholders have the same understanding and expectations of the field trials.
    • Provide data collection and analysis support for dosage finetuning, instruction for use adaptation, and protocol design in local conditions.
    • Report any unusual activity to the line manager.
  • Technical Support and Collaboration
    • Support Technical Services in Thailand by conducting sampling, data collection, and processing for product portfolios and commercial projects. Main focus is on the Health segment.
    • Support INVE activities at local events such as workshops, stands, shrimp conferences, garnering industry perceptions, concerns, needs etc.
    • Keep customers informed about new technological products.
    • Compile proposals and reports related to technical products.

Qualifications and experience

  • Bachelor’s degree in aquaculture, marine biology, or a related field; advanced degree is a plus.
  • Demonstrated experience in data collection, analysis, and reporting within the aquaculture industry.
  • A minimum of 2 years of sales/technical experience.

Personal attributes/characteristics

  • Familiarity with shrimp health parameters, zootechnical performance metrics, and cost-benefit analysis concepts.
  • Strong analytical skills and proficiency in data analysis tools and software.
  • Strong interpersonal and communication skills.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
  • Willingness to travel for field trials and technical support.

Reports to: Area Manager – Thailand

Direct reports: None

Location: INVE Thailand Ltd.

Interested?
We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at HRM@inveaquaculture.com