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Job Purpose

  • This role reports to the Director of Customer Success but will work on a day-to-day basis with the Regional Sales Director and Area Managers in Asia. The Regional Technical Support position will:
    • Be part of the Global Customer Success team, making sure regional specifics are translated into the workflow and shared knowledge-centre of this team,
    • Support regional sales by introducing specialized products, tools & protocols and/or specialized services within INVE Aquaculture’s portfolio to existing customers and prospects,
    • Play a strategic role in helping our customers improve their performance by optimizing their use of INVE Aquaculture products,
    • Work collaboratively with other Benchmark business areas to present one company in front of customers,
    • Work collaboratively with all other teams of INVE Aquaculture to ensure effective knowledge sharing, data collection and analysis and, ultimately, strong decision-making.

Key Responsibilities

  • Technical Support for regional sales
    • Ensure that intelligence and data collected from customer interaction in the region is used within the larger organization in order to generate valuable insights into customer behaviour and needs.
    • Ensure that insights and knowledge are transferred efficiently and effectively to the regional sales organization to support their sales growth.
    • Supports regional sales targets through:
      • identifying and qualifying new opportunities when listening to customers,
      • analysing customer needs and formulating an answer to those needs in cooperation with the Area Manager, Global Technical Experts and other relevant colleagues/teams,
      • Setting up and following up of trials and demos in cooperation with the Area Manager, Global Technical Experts, Product Managers and other relevant colleagues/teams.
    • Technical Support for customers
      • The Regional Technical Support position supports end customers in improving their business performance by optimizing their use of INVE Aquaculture products, based on in-depth product knowledge and region-specific understanding.
      • Ensure tailor-made technical support to identified Key Accounts based on input from Global Technical Experts and the Strategic Accounts Director.
      • Strengthen distribution partners’ ability to represent our solutions by supporting them through organising trainings, workshops, etc.
      • Take responsibility for a strong follow-up and after care of the concluded deal and the technical support of customers when the products are delivered to contribute to customers satisfaction.
    • Regional Technical services and support
      • Execute technically oriented workshops, webinars, seminars, and conference speeches within the region, with the support and guidelines coming from Global Technical Experts.
      • Provide regional and global subject matter expertise to sales teams, distributors, and end customers.
    • Improve INVE Aquaculture/Benchmark knowledge
      • Gather regional market intelligence (trends, competitive intelligence) and share through the right channels within the organisation.
      • Provide feedback and input for product development efforts to increase the performance of INVE Aquaculture products in general and in the region.

Qualifications and experience

  • Proven relevant and successful hands-on experience in the shrimp industry, with emphasis on the hatchery segment. Focus on Artemia and diets
  • Fluency in Bahasa and English – excellent written and verbal communication skills
  • Demonstrable project/time management skills
  • Experience of working to KPIs and implementing/measuring goals to drive continuous improvement
  • Experience in an international commercial environment, working in a matrixed organisation
  • Good knowledge of platforms, tools and systems including MS Office, CRM

Personal attributes/characteristics

  • Customer-oriented: speaking the customers’ language and being able to build solid relationships
  • Ability to see situations from market/customer perspective
  • Think global, act local
  • Can-do, will-do attitude
  • Competent trainer: able to transfer knowledge easily
  • Strong drive to continuously improve and learn
  • Strong analytical, creative problem solving and presentation skills
  • Strong organisational skills
  • Willing to travel extensively

Location: Indonesia

We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at