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Job Purpose

  • The Operations Manager will take on the overall responsibility for operations, finance, HR, legal, product registrations and imports of the company and will provide support to the commercial activities and to the commercial team.
  • The Operations Manager will therefore implement strategic decisions of the Benchmark and Benchmark Advanced Nutrition Management in the local company and translate those decisions into specific actions.

Key Responsibilities

  • Be responsible for the daily management of the company’s office employees
  • Take necessary decisions to assure that the planned company objectives are achieved
  • Respect and implement Group policies and procedures (finance, HR, operations, legal)
  • Act as the Legal Representative of the company (e.g. towards the veterinary authorities, banks, tax authorities, audits…)
  • Assure the company is compliant with local regulations
  • Be responsible for the company’s OPS and G&A budget, cost & budget control, credit control and A/R collection
  • Supervise the processing of incoming sales orders (receive customer orders from commercial team, data entry into SAP, create quotation documents and sales contracts for customer orders and coordinate approval/signing, generate billing documents/invoices, coordinate for shipment arrivals…)
  • Coordinate and follow up on product registrations and HS codes classifications (contact with third party and authorities, follow up on documents from BAN’s registration cell, follow up on legislation and inform the involved departments about changes…)
  • Coordinate the import of goods with 3rd party and supply chain (import permits, import documentation requirements…)
  • Manage relationship with 3PL for storage, handling and distribution of company’s stocks
  • Act as HR Representative of the company (payroll, benefits, commission, labour regulations, Group HR procedures…) in close collaboration with the HR Director and the Group’s People Team
  • Support all daily matters and administration of the commercial team
  • Be the first point of contact for all BAN colleagues worldwide: supply chain, procurement, regulatory affairs, HR, finance, legal

Qualifications and experience

  • Master’s degree or equivalent
  • Minimum 5 years of experience in general management
  • Minimum 5 years of experience in managing people
  • Experience in an international commercial environment

Personal attributes/characteristics

  • Fluent in verbal and written English & Tamil
  • Dynamic and assertive personality
  • Strong in leading and motivating people
  • Strong organizational skills
  • Social and communicative, able to work collaboratively across different cultures
  • Commercial oriented, target focused and result driven
  • Drive to continuously improve
  • Good knowledge of MS Office, especially Excel

Location: Chennai

We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at