Careers

To further expand our team, we are currently looking for:

 

Hatchery Account Manager (Indonesia)

Account Manager (Indonesia)

Job Purpose

  • To take responsibility for the sale of INVE Aquaculture products and services to a specific group of customers that is active in the allocated area in order to expand market share

Key Responsibilities

  • Assist the Area Manager (AM) in implementing the sales strategy in the allocated area
  • Support the commercial development of the INVE Aquaculture and Benchmark business in the allocated area and expand sales of the product portfolio
  • Support the distribution network
  • Provide after sales service for established customers
  • Follow up and report market trends and competitors information
  • Coordinate and tackle with sales engineers, technical support and Area Manager specific technical questions arising from customers or distributors
  • Support forecasting of the Area Manager
  • Maintain and further build on the commercial contacts with customers portfolio to ensure that set turnover/budget is realized
  • Conclude contracts
  • Elaborate and draw up quotations (PFI) in consultation with Area Manager
  • Remain well informed and updated about market and customer evolutions and developments in the allocated area

Qualifications and experience

  • Min 5 years experience in the aquaculture industry in sales and/or technical field
  • Min Bachelor degree or similar in Aquaculture or related field

Personal attributes/characteristics

  • Indonesian citizen with very good English (verbal and written) skills
  • Basic knowledge of MS Office, especially Excel, Word, PowerPoint
  • Service minded
  • Target focused
  • Flexible
  • Self-starter who has great ability to work as a team member
  • Show interest in technical development
  • Willing to travel intensively in the allocated area

Interested?

We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at HRM@inveaquaculture.com

For more information about our company, visit our website: inveaquaculture.com

Customer Success Director

Customer Success Director (worldwide)

Job Purpose

  • This is a newly-created global position which reports directly to the Commercial Director for Benchmark Advanced Nutrition (BAN). The Customer Success Director will ensure;
    • We understand the market that we operate in and that we want/need to be successful in. This includes gaining first class insights into market potential, opportunities, trends, short and long term impacts on our business and support in decision making around new product and service introductions. In addition, focus on competitive threats and opportunities, supporting decision-making and taking advantage of weaknesses/gaps.
    • We understand our own sales performance within the context of the market – are we achieving what we have committed? Are we taking advantage of our market and competitive intelligence? Are we underperforming and why? What do we need to do differently?
    • Our marketing activity reflects our understanding of the market and we reach identified target customers and segments using the most appropriate means.
    • We have a market-leading partner program which brings our channel partners and strategic partners closer, allowing us to reach end users more efficiently and effectively.
    • We use the benefit of our skills and experience to educate influential partners (direct and indirect) to drive sales performance.
  • This role is seen as a key component of our future growth plans, bringing us closer to our customers and supporting our regional sales teams in (over)achieving their targets.
  • Work collaboratively across the larger Benchmark group of companies to develop and promote best practice and knowledge sharing.

Key Responsibilities

  • Market intelligence/competitive intelligence/sales analysis
    • Manage, support and coach team to work collaboratively and focus on continuously improving our performance against identified KPIs.
    • Ensure we understand market sizing, segmentation, customer needs and our own performance in terms of market share. Set up consistent reporting dashboards and analysis and communicate through the organization.
    • Work closely with product management, help identify opportunities which will drive increased sales and meet/exceed budget and our 5-year plan.
    • Build and maintain dashboard reporting to support regional sales directors and the management team in understanding our sales performance and other key commercial KPIs including, but not limited to, lead generation, digital channel performance, CRM activity.
  • Marketing
    • Align marketing function to support our objectives and achieve commercial goals, coaching team to prioritize and work to budget.
    • Ensure marketing is part of key processes and activities early and is able to positively impact results. This includes, but is not limited to, product/market launch, branding, messaging, market positioning.
  • Education
    • Leverage BAN’s experience and skills in aquaculture and build program which is clearly structured and communicated to leverage as a USP in agreed markets and segments.
    • Combine face to face, remote, online and on-demand education to build coordinated approach to the market.
    • Build library of content to ensure consistency and quality of education offered, identifying how each stream will support our company goals.
    • Introduce certification to ensure our channel partners are educated to a level which enables them to represent BAN successfully and contribute to our joint success.
  • Partner programs
    • Introduce and continuously improve partner program to drive loyalty, collaboration, win-win outcome, competitive advantage.
    • Structure approach to working with strategic partners and influencers in the market to support our goals.

Qualifications and experience

  • Master’s degree
  • Minimum 10 years of experience in a growth-oriented, B2B organization
  • Minimum 5 years people management
  • Proven success in any of the following; setting up channel partner programs, establishing a market/competitive intelligence unit delivering critical business intelligence, business development, introducing sales programs to drive growth
  • Experience of working to KPIs and implementing/measuring goals to drive continuous improvement
  • Experience in the aquaculture industry would be an advantage but more important is evidence of experience in a structured approach to creating a collaborative organization that truly drives growth
  • Experience in an international commercial environment, working in a matrixed organization

Personal attributes/characteristics

  • Fluent in verbal and written English. Additional languages are a benefit
  • Target focused and results driven
  • Strong decision-making skills based on both data and experience
  • Dynamic and assertive personality. Willing to challenge status quo
  • Social and communicative, able to connect and work collaboratively across different cultures
  • Strong organizational skills
  • Strong team coaching and motivating skills
  • Can-do, will-do attitude
  • Strong drive to continuously improve
  • Ability to see situations from market/customer perspective
  • Great listener
  • Good knowledge of platforms, tools and systems including MS Office, Power BI, CRM
  • Willing to travel extensively

Reports to: Commercial Director

Direct reports:  Marketing manager, marketing intelligence manager, competitive intelligence manager, sales analyst, channel partner program manager. Total team size: 11

Interested?

We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at HRM@inveaquaculture.com

Area Manager (Ecuador)

Area Manager (INVE del Ecuador)

Job Purpose

  • This senior commercial role reports directly to the Regional Sales Director (RSD) Americas. The Area Manager is fully responsible for the commercial performance in Ecuador, working through his/her team to drive growth with end users and distributors.
  • The Area Manager will act as the most senior point of contact for customers in Ecuador and be the senior interface for the Benchmark Advanced Nutrition (INVE) organization and other business areas of the Group.

Key Responsibilities

  • Responsible for the performance of the sales team in Ecuador
  • Responsible for ensuring the sales team meets/exceeds its sales budget and manages its costs accordingly
  • Create and implement an updated business plan for Ecuador, identifying activities required to meet/exceed budget and securing buy-in from senior management and other stakeholders
  • Coach and mentor the team to drive towards the commercial objectives, ensuring they understand what is expected of them individually and helping to remove any obstacles
  • Build strong relationships with key distributors, support them in managing their inventory and run appropriate promotional activity in the area
  • Track, collect, communicate and act on market/competitive intelligence in Ecuador to grow market share
  • Manage sales administration in accordance to RSD directions
  • Responsible for implementation and reaching targets of the Commercial Plan for Key Accounts and Distributors. The Commercial Plan details the commercial actions (e.g. sales plan, A/R collection, product launches, new Key Account approach, marketing actions, demos & sales support, etc.) and sales budget for a given period.
  • Manage and strengthen, where necessary, the local sales team
  • Act as the local commercial spokesperson and build the company brand
  • Manage the forecasting process and provide necessary insights to understand fluctuation, identifying opportunities and threats (and plans to exploit/mitigate)
  • Gather market intelligence and identify opportunities for sales expansion
  • Identify and propose tactical initiatives, align with RSD and implement to grow market share

Qualifications and experience

  • Master degree or similar
  • Minimum 10 years of experience in sales management and people management
  • Proven relevant and successful sales experience
  • Experience in the aquaculture industry
  • Ability to build strong network with local industry and policy stakeholders
  • Experience in an international commercial environment

Personal attributes/characteristics

  • Fluent in verbal and written English and Spanish
  • Target focused and result driven
  • A “will do” attitude
  • Focus on continuous improvement
  • Taking initiatives and pro-active thinking
  • Prepared to make and stand by decisions
  • Dynamic and assertive personality
  • Social and communicative, able to connect
  • Strong organizational & time management competences
  • Strong ability to lead and motivate team, being a true teamleader
  • Strong drive to continuously enhance relevant knowledge & skills
  • Brave and ambitious
  • Show interest in technical development
  • Good knowledge of MS Office, especially Excel, Word, PowerPoint
  • Willing to travel extensively

Reports to: Regional Sales Director Americas

Direct reports: Sales executives of INVE del Ecuador

Location: Guayaquil (Ecuador), Frequent travel required

Interested?

We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at HRM@inveaquaculture.com

Customer Support and Services Director

Customer Support and Services Director

Company: BAN Benchmark Advanced Nutrition/INVE Aquaculture

Job Purpose

  • This role reports directly to the Commercial Director for Benchmark Advanced Nutrition (BAN). The Customer Support and Services Director will;
    • Transition the current Technical Services organization to a Customer Support and Services function, structuring it around 3 core areas; support desk, projects and professional services
    • Ensure specialist competencies are leveraged commercially to support the growth of BAN
    • Provide support globally based on prioritization and ROI
    • Provide focus, guidance and coaching to the team
    • Bring a commercial mindset to the function, ensuring all activity has a perceived commercial value which is recognized by customers and monetized either directly through paid services or indirectly through product sales
    • Provide support to other functions including, but not limited to, channel and customer education (external), sales training (internal), apps and data
    • Introduce and manage an effective resource management solution to understand clearly what resource is being used in which areas and how to maximize our ROI
    • Work collaboratively across the larger Benchmark group of companies to develop and promote best practice and knowledge sharing

Key Responsibilities

  • Support desk
    • Set up, resource and develop a support desk capability which will be seen as the main entry point for distributor and end user contact. The use of a ticketing system will enable measurement of performance and identify areas for improvement, not only within this function but across BAN generally
    • Manage and communicate KPI performance by geography, customer type, enquiry type and support improvement plans in relevant areas
    • Provide support to functions including market/competitive intelligence and product management to provide insights and improve decision-making
  • Projects
    • Ensure resource is allocated to work on a) strategic projects which are identified as key to BAN’s 5-year plan and b) key accounts to support sales short- and long-term. The cost and ROI of these activities will be clearly understood and communicated by customer and project to ensure our resource is being used in the most effective way
    • Gather data and insights from activity to train the BAN organization, also to generate content for use in external training and certification. Act as a data gatherer for BAN’s apps and big data initiatives
  • Professional Services
    • Introduce services to existing and potential customers to drive sales in parallel to traditional product sales. Each new service will be based upon a strong business case which shows a clear ROI. There will be an annual sales target against this activity
    • Working closely with the marketing team, create strong messaging to strengthen BAN’s brand and build a presence in the market to leverage its skills and experience and create a competitive advantage

Qualifications and experience

  • Master’s degree
  • Minimum 10 years of experience in a growth-oriented, B2B organization
  • Minimum 5 years people management
  • Demonstrable project/time management skills
  • Experience of working to KPIs and implementing/measuring goals to drive continuous improvement
  • Experience in the aquaculture industry would be an advantage but more important is evidence of experience in a structured approach to creating a collaborative organization that truly drives growth
  • Experience in an international commercial environment, working in a matrixed organization

Personal attributes/characteristics

  • Fluent in verbal and written English. Additional languages are a benefit
  • Structured and able to make tough decisions based on service level and available resource
  • Target-focused and results driven
  • Strong decision-making skills based on both data and experience
  • Dynamic and assertive personality. Willing to challenge status quo
  • Social and communicative, able to connect and work collaboratively across different cultures
  • Strong organizational skills
  • Strong team coaching and motivating skills
  • Can-do, will-do attitude
  • Strong drive to continuously improve
  • Ability to see situations from market/customer perspective
  • Great listener
  • Good knowledge of platforms, tools and systems including MS Office, Power BI, CRM
  • Willing to travel extensively

Reports to: Commercial Director

Direct reports: TBD. Current team size: c.15

Interested?

We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at HRM@inveaquaculture.com

Operations Manager (Ecuador)

Operations Manager at INVE del Ecuador

Job Purpose

The Operations Manager will take on the overall responsibility for operations, finance, HR, legal, product registrations and imports of the company and will provide support to the commercial activities and to the commercial team.

The Operations Manager will therefore implement strategic decisions of the Benchmark and Benchmark Advanced Nutrition Management in the local company and translate those decisions into specific actions.

Key Responsibilities

  • Be responsible for the daily management of the company’s office employees
  • Take necessary decisions to assure that the planned company objectives are achieved
  • Respect and implement Group policies and procedures (finance, HR, operations, legal)
  • Act as the Legal Representative of the company (e.g. towards the veterinary authorities, banks, tax authorities, audits…)
  • Assure the company is compliant with local regulations
  • Be responsible for the company’s OPS and G&A budget, cost & budget control, credit control and A/R collection
  • Supervise the processing of incoming sales orders (receive customer orders from commercial team, data entry into SAP, create quotation documents and sales contracts for customer orders and coordinate approval/signing, generate billing documents/invoices, coordinate for shipment arrivals…)
  • Coordinate and follow up on product registrations and HS codes classifications (contact with third party and authorities, follow up on documents from BAN’s registration cell, follow up on legislation and inform the involved departments about changes…)
  • Coordinate the import of goods with 3rd party and supply chain (import permits, import documentation requirements…)
  • Supervise the payroll and commission processes
  • Support all daily matters and administration of the commercial team
  • Be the first point of contact for all BAN colleagues worldwide: supply chain, procurement, regulatory affairs, HR, finance, legal

Qualifications and experience

  • Master’s degree or equivalent
  • Minimum 10 years of experience in general management
  • Minimum 5 years of experience in managing people
  • Experience in an international commercial environment

Personal attributes/characteristics

  • Fluent in verbal and written English and Spanish
  • Dynamic and assertive personality
  • Strong in leading and motivating people
  • Strong organizational skills
  • Social and communicative, able to work collaboratively across different cultures
  • Commercial oriented, target focused and result driven
  • Drive to continuously improve
  • Good knowledge of MS Office, especially Excel

Reports to: Global Supply Chain Manager

Direct reports:  Office staff

Interested?

We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at HRM@inveaquaculture.com